FAQs

About LBC

Why did you change your name?

From the time the Center opened in 1981, we have been owned and operated by the local non-profit Luther Burbank Memorial Foundation. From 1981 – 2006, our name was Luther Burbank Center for the Arts. In 2006, the board of directors of the Foundation granted a 10-year naming sponsorship to Wells Fargo, which changed our name to Wells Fargo Center for the Arts. In 2016, at the expiration of the agreement with Wells Fargo, the board reached a 10-year naming sponsorship agreement with Lytton Rancheria. The Lytton Tribe earmarked their generous sponsorship to allow us to return to Luther Burbank Center for the Arts.

Lytton Rancheria’s support will be used to help make sure all of our operations and programs continue – from building maintenance to education programs to mainstage performances to community events. As an independent non-profit organization that does not receive significant support from a municipality, state government, or university, we rely on the philanthropic support of individuals, businesses, and foundations to make all of our programs possible.

The Center is still owned and operated by the Luther Burbank Memorial Foundation.

Purchasing Tickets

Why don’t you sell tickets to all of the events held at Luther Burbank Center for the Arts?

Some of our resident companies and rental partners opt to use outside ticketing services; however, a full listing of upcoming performances (along with ticketing information) can be found on our website.

How long will it take for me to receive my tickets by mail?

It takes seven to 10 business days from date of order. If you have not received your tickets in this time frame, please call the Patron & Member Services Office at 707-546-3600.

When can I pick up my Will Call tickets?

Will Call tickets can be picked up at the Patron & Member Services Office anytime before the performance (Tuesday-Sunday, 12 – 6pm, and at least one hour prior to every performance). Tickets for radio station winners are available one hour before the performance ONLY.

What is SRO?

SRO stands for “Standing Room Only.” This section is located behind the last row of seats in the balcony with a clear view of the stage.

If I’ve already completed my purchase, can I add tickets to my order and gets seats together?

Yes, if seating is available. However, if adding tickets requires us to move your party in order to keep your group together, there will be a per ticket fee charged for every ticket that needs to be exchanged.

What happens if I can‘t use tickets I’ve purchased?

Due to agreements with the artists, tickets are non-refundable. Please contact the Patron & Member Services Office at 707.546.3600 with any questions regarding this policy.

Is it okay to purchase a ticket from a vendor other than Luther Burbank Center for the Arts or to re-sell my ticket if I can’t use it?

For our patron’s own security, we strongly recommend that you do not purchase tickets from any supplier other than Luther Burbank Center for the Arts. We do not work with third-party vendors, or authorize any other vendors to sell our tickets. Only tickets purchased directly from Luther Burbank Center for the Arts can be guaranteed, and tickets purchased from any other source are done so at your own risk and may be deemed invalid. The re-sale of tickets on Luther Burbank Center for the Arts property is strictly prohibited. Members who resell tickets purchased during a member pre-sale period will lose their membership privileges.

How do I replace my lost or stolen tickets?

Lost, damaged, or stolen tickets may be reprinted for reserved-seating performances only and will be available for pick-up one hour prior to the performance. Please present your current picture ID at the Patron & Member Services Office. There is a cash only $2 per ticket reprint fee. Lost or stolen Standing Room Only tickets and those for general admission performances cannot be replaced or refunded.

Three ways you can bring your ticket(s) to the event:

Note: Each ticket is individually barcoded and required for admission. Make sure you bring all of your tickets with you.

  1. Print tickets on a standard sheet of (white) paper with the barcode clearly visible and not blurred.
  2. Display your tickets on your cellular device by downloading it to your phone “wallet.” You can also take a screenshot of your tickets. Please have tickets open and ready to scan when you arrive at the event.
  3. Download your ticket(s) as a QR code. Follow these steps. *This does not apply for tickets purchased through Guest Check Out. 

Troubleshooting: If you are having trouble accessing the ticket(s) attached to your confirmation email, please call Patron Services at 707-546-3600 during normal business hours for assistance or log in to your account to download your ticket as a QR code.

Can I purchase wheelchair-accessible seating online and what are your accessibility accommodations at the theater?

Accessible seating for patrons with mobility limitations are located in several places on both floors of the theater. Tickets for these locations can be purchased online, or by contacting the ticket office by phone or in person. Please also visit the Accessibility section of our website for more information.

How are ticket prices determined?

Ticket prices are determined by the cost to present a performance (artist fees and operating costs) divided by the number of seats available. The Center subsidizes many of its school, family, and arts performances in order to make these shows affordable. Revenue from ticket sales represents only approximately half of the Center’s operating budget. The remainder comes from generous community donations.

I have an LBC Gift Certificate, can I renew it online?

Yes, here’s how to renew your LBC Gift Certificate online at lutherburbankcenter.org

  1. Select the event(s) you wish to attend.
  2. After you have selected all desired events, click “Proceed to Checkout.”
  3. Log into your account or, if this is your first purchase with us, use our quick and easy registration process for a new account.
  4. Select “Mail” to have your tickets mailed to you, or “Will Call” to have them held at the Patron Services Office to be picked up in person. Click the “Continue” button.
  5. On the next page, you have the option of making a donation to Luther Burbank Center for the Arts, or even to become a Member with us and enjoy many additional benefits! Below the summary of your order is a box into which you can enter the unique number of your gift certificate, and click the “Find My Gift Certificate” button. The amount you have on your gift certificate will automatically be applied to your purchase. If there is any remaining amount to be paid, please enter your credit card information.
  6. Click the “Buy Now” button to complete your purchase.

Questions? Call us at 707.546.3600

Your Performance Experience

I haven’t received my tickets, what should I do?

Three ways you can bring your ticket(s) to the event:

Note: Each ticket is individually barcoded and required for admission. Make sure you bring all of your tickets with you.

  1. Print tickets on a standard sheet of (white) paper with the barcode clearly visible and not blurred.
  2. Display your tickets on your cellular device by downloading it to your phone “wallet.” You can also take a screenshot of your tickets. Please have tickets open and ready to scan when you arrive at the event.
  3. Download your ticket(s) as a QR code. Follow these steps.

Troubleshooting: If you are having trouble accessing the ticket(s) attached to your confirmation email, please call Patron Services at 707-546-3600 during normal business hours for assistance or log in to your account to download your ticket as a QR code.

Are children allowed to attend evening performances?

Our feature performances (generally with an 8:00 pm start time) are designed for adults; children under the age of 5 years old are not permitted. Our family events with afternoon and early evening start times are suited for children and recommended for children ages 3-12 years old. All children, regardless of age, are required to have tickets. For many family events, lap passes are available for $5 for children 2 years and under. Tickets must be purchased day of the show and parent must bring infant with them to the Box Office to verify infants age. Please contact the Patron & Member Services Office at 707.546.3600 with any questions.

Is photography or recording allowed during performances?

The photography and recording policy for each performance is determined by the artist. For most performances, photography and recording is not allowed. Please look for signage in the lobby, listen to the pre-show announcement, or inquire with an LBC staff member or volunteer usher for the policy pertaining to a particular performance you are attending.

Do you have food and beverages available at the performance?

Concessions services are available one hour before showtimes and during intermission (when applicable). For an additional $3.00, patrons can  enjoy beverages inside the theater with our Concert Cups. The cup is yours to keep, and may be used at future performances.

Check out our new concessions menu, featuring local brands and businesses, available through our new partnership with local provider, Morris Distributing.

For our Family Fun Series performances, we also offer pizza. Alcohol is not served at Family Fun Series due to performance length.

Can I dance at your performances?

We ask patrons to be respectful of others and behave in an appropriate manner related to the performance that they are attending. Please use discretion when choosing whether it is appropriate to remain seated during a performance or to stand and/or dance at your seat. Due to strict fire department regulations, it is never permissible to stand in any aisle space.

What do I do if someone in front of me at a performance is standing and/or dancing at their seat and blocking my view?

If your enjoyment of a performance is being compromised by other members of the audience, please speak with a house manager, volunteer usher, or member of our security staff.

Please Note: Standing and/or dancing for extended lengths of time is expected at some performances and is noted on our website and printed show materials. If you prefer not to stand and/or dance at these performances, it is suggested you purchase tickets in the front of the balcony to obtain a clear view of the stage.

Are dogs or other animals allowed in the theater?

Only certified service animals are allowed in the theatre, and must remain on a leash or harness at all times.

Membership

What are your membership policies?

Membership Policies

 Advance ticket purchases and concession vouchers are valid only for performances presented by Luther Burbank Center for the Arts and may not be available for co-promoted performances or rental events.

Resale of tickets for profit will result in ticket and membership cancellation without refund.

New memberships purchased online become valid immediately. You will receive an email confirming receipt of your donation with more information on how to buy your tickets early if during a member pre-sale.

Advance notification of upcoming performances and the member password required to purchase tickets online before the general public will be provided by email notification.

Policies are subject to change.

How do I learn about new shows and purchase tickets before the public?

LBC emails members with newly booked shows throughout the year. As a member, you would get an email with new show information and when/how to purchase your tickets before the public. Pre-sale windows open at different times for different levels. Benefactor’s Circle members can fill in a form that goes directly to our Box Office or call the dedicated BC hotline. Other members will receive a new promo code each pre-sale for online purchases. You may also call or visit the box office within your pre-sale window to secure your tickets.

Please note: Pre-sale opportunities may not available when an outside company presents at our facility, such as Live Nation, but we do our very best to negotiate for member pre-sale opportunities.

How may tickets can I buy for a show?

Members, and the public, may buy up to 8 tickets for any performance. If you would like additional tickets due to a special circumstance, contact the Box Office directly.

What is the donor appreciation party?

Every year, we celebrate the generosity of all members and donors with a free party including food and drink.

Why isn’t my donation fully tax-deductible?

The portion of your membership donation may not tax-deductible because you have received goods or services/tangible benefits with a monetary value, such as vouchers for tickets and concessions items. You may choose to waive those benefits to make your entire gift tax-deductible.

What are tangible benefits?

Tangible benefits are member perks that have a monetary value, such as credit to use toward ticket purchases and vouchers for concessions items. This portion of a membership donation is not tax-deducible by law. You may choose to waive these tangible benefits in order to make your full gift tax-deductible. All members will be invited to our annual party and can purchase tickets before the public, regardless if you waive tangible benefits. Depending on level, you may also receive public recognition and access to VIP parking and seats without it affecting your tax-deductible status.

What are ticket and concessions vouchers?

Ticket vouchers may be used like a gift card toward ticket purchases. Value varies per level. Concessions vouchers are coupons you may use at concessions for a free drink or snack. These are both tangible benefits which you may waive in order to make your entire gift tax-deductible.

What is the Club?

The Club is a special pre-show reception with complementary drinks and small bites that opens one hour before select shows. Eligible members will be emailed which shows the next month will have a Club. The Club opens one hour before the performance start time and remains open during intermissions.

How will I know when the Club will be open?

Each month we will email eligible members with more information on Clubs for the following month. Not every performance at LBC has a Club.

How many people are allowed to come with me to the Club?

We allow up to 8 guests to attend the Club per membership. Guest tickets must be bought under the member’s account and the member must be present with their group.

Will I get to meet the artist at the Club?

Unfortunately, no. Some shows offer VIP packages with Meet and Greet opportunities.

Can I set up a payment plan?

Absolutely! Starting at annual contributions of $200, we would love to help you set up a plan that works for you, whether it is monthly, quarterly, or semi-annually. Please contact Aidan Manousos, Member and Donor Relations Assistant, at 707.800.7541 for more questions or to set up your plan.

Are there auto-renewal options?

We are happy to set you up with auto-renew options, whether you would like to pay once per year, or throughout. Please contact Aidan Manousos, Member and Donor Relations Assistant, at 707.800.7541 for more questions or to set up your plan.

How can I get more involved?

The higher the membership you have, the more you support all the LBC does, and you will enjoy more benefits. Donations beyond membership, designated toward specific programs, are also appreciated. We are always looking for more volunteers to help at shows, events, and as members of our Board of Directors.  If you think you might be a fit for our board, please contact the Director of Development, Ben Taylor, at 707.800.7505.

I have other membership related questions.

For any other membership questions, please contact Aidan Manousos, Member and Donor Relations Assistant, at 707.800.7541.

Other

How can I be removed from your printed mail publications list?

If you no longer want to receive printed mail from the Luther Burbank Center, please fill out this form.

Are your theaters and other facilities available for rent?

Yes. Luther Burbank Center for the Arts has a variety of spaces for rent, ranging from our spacious auditoriums to intimate meeting rooms. Visit the Rentals section of our website to view space available, prices, and contact information.

May I use your parking lot for overnight or commuter parking?

No, parking is available during the Center’s operating hours only and is reserved for patrons, customers, and staff only. Unauthorized vehicles will be towed at the owner’s expense.

How can my company sponsor a show or advertise in your patron program?

If you would like to become a sponsor or advertiser, please email Karen Pinomaki, Business Partnerships and Community Rentals Coordinator, or call 707.800.7526.

Owned and operated by the Luther Burbank Memorial Foundation, a 501(c)(3) non-profit organization (Tax ID #94-2581084). | Designed by Schipper Design | Built & Maintained by Inbound Design
Call Box Office
707-546-3600