FAQs

Why did you change your name?

From the time the Center opened in 1981, we have been owned and operated by the local non-profit Luther Burbank Memorial Foundation. From 1981 – 2006, our name was Luther Burbank Center for the Arts. In 2006, the board of directors of the Foundation granted a 10-year naming sponsorship to Wells Fargo, which changed our name to Wells Fargo Center for the Arts. In 2016, at the expiration of the agreement with Wells Fargo, the board reached a 10-year naming sponsorship agreement with Lytton Rancheria. The Lytton Tribe earmarked their generous sponsorship to allow us to return to Luther Burbank Center for the Arts.

Lytton Rancheria’s support will be used to help make sure all of our operations and programs continue – from building maintenance to education programs to mainstage performances to community events. As an independent non-profit organization that does not receive significant support from a municipality, state government, or university, we rely on the philanthropic support of individuals, businesses, and foundations to make all of our programs possible.

The Center is still owned and operated by the Luther Burbank Memorial Foundation.

Why don’t you sell tickets to all of the events held at Luther Burbank Center for the Arts?

Some of our resident companies and rental partners opt to use outside ticketing services; however, a full listing of upcoming performances (along with ticketing information) can be found on our website.

How long will it take for me to receive my tickets by mail?

It takes seven to 10 business days from date of order. If you have not received your tickets in this time frame, please call the Patron & Member Services Office at 707-546-3600.

When can I pick up my Will Call tickets?

Will Call tickets can be picked up at the Patron & Member Services Office anytime before the performance (open daily, 12 – 6pm, and at least one hour prior to every performance). Tickets for radio station winners are available one hour before the performance ONLY.

What is SRO?


SRO stands for “Standing Room Only.” This section is located behind the last row of seats in the balcony with a clear view of the stage.

If I’ve already completed my purchase, can I add tickets to my order and gets seats together?

Yes, if seating is available. However, if adding tickets requires us to move your party in order to keep your group together, there will be a per ticket fee charged for every ticket that needs to be exchanged.

What happens if I can‘t use tickets I’ve purchased?

Due to agreements with the artists, tickets are non-refundable. Please contact the Patron & Member Services Office at 707.546.3600 with any questions regarding this policy.

Is it okay to purchase a ticket from a vendor other than Luther Burbank Center for the Arts or to re-sell my ticket if I can’t use it?

For our patron’s own security, we strongly recommend that you do not purchase tickets from any supplier other than Luther Burbank Center for the Arts. We do not work with third-party vendors, or authorize any other vendors to sell our tickets. Only tickets purchased directly from Luther Burbank Center for the Arts can be guaranteed, and tickets purchased from any other source are done so at your own risk and may be deemed invalid. The re-sale of tickets on Luther Burbank Center for the Arts property is strictly prohibited. Members who resell tickets purchased during a member pre-sale period will lose their membership privileges.

How do I replace my lost or stolen tickets?

Lost, damaged, or stolen tickets may be reprinted for reserved-seating performances only and will be available for pick-up one hour prior to the performance. Please present your current picture ID at the Patron & Member Services Office. There is a cash only $2 per ticket reprint fee. Lost or stolen Standing Room Only tickets and those for general admission performances cannot be replaced or refunded.

Can I purchase wheelchair-accessible seating online and what are your accessibility accommodations at the theater?

Accessible seating for patrons with mobility limitations are located in several places on the main floor of the theater. Tickets for these locations can be purchased online, or by contacting the ticket office by phone or in person. Please also visit the Accessibility section of our website for more information.

How are ticket prices determined?

Ticket prices are determined by the cost to present a performance (artist fees and operating costs) divided by the number of seats available. The Center subsidizes many of its school, family, and arts performances in order to make these shows affordable. Revenue from ticket sales represents only approximately half of the Center’s operating budget. The remainder comes from generous community donations.

Are children allowed to attend evening performances?

Our feature performances (generally with an 8pm start time) are designed for adults; children under the age of 5 are not permitted. Our family events with afternoon and early evening start times are suited for children and recommended for children ages 3-12. All children, regardless of age, are required to have tickets. For many family events, lap passes are available for $5 for children 2 years and under. Tickets must be purchased day of the show and parent must bring infant with them to the Box Office to verify infants age. Please contact the Patron & Member Services Office at 707.546.3600 with any questions.

Is photography or recording allowed during performances?

The photography and recording policy for each performance is determined by the artist. For most performances, photography and recording is not allowed. Please look for signage in the lobby, listen to the pre-show announcement, or inquire with an LBC staff member or volunteer usher for the policy pertaining to a particular performance you are attending.

Are dogs or other animals allowed in the theater?

Only certified service animals are allowed in the theatre, and must remain on a leash or harness at all times.

May I use your parking lot for overnight or commuter parking?

No, parking is available during the Center’s operating hours only and is reserved for patrons, customers, and staff only. Unauthorized vehicles will be towed at the owner’s expense.

Do you have food and beverages available at the performance?

Concessions are available one hour before show times and during intermission (please note: not all performances have a scheduled intermission). We proudly serve Lagunitas IPA, Coors Light, Modelo, Crispin Hard Cider, Rodney Strong Vineyards wine, Gloria Ferrer Sparkling wine, Pepsi, Diet Pepsi, Thanksgiving Coffee, Crystal Geyser Water, Crystal Geyser Sparkling Lemon Water, San Pellegrino, and “Cookie…Take a Bite” cookies. For an additional $3.00, patrons are also able to enjoy beverages inside the theater with our Concert Cups. The cup is yours to keep, and may be used at future performances.

For our Family Fun Series performances, we also offer pizza (however, no alcohol is available).

Can I dance at your performances?

We ask patrons to be respectful of others and behave in an appropriate manner related to the performance that they are attending. Please use discretion when choosing whether it is appropriate to remain seated during a performance or to stand and/or dance at your seat. Due to strict fire department regulations, it is never permissible to stand in any aisle space.

What do I do if someone in front of me at a performance is standing and/or dancing at their seat and blocking my view?

If your enjoyment of a performance is being compromised by other members of the audience, please speak with a house manager, volunteer usher, or member of our security staff.

Please Note: Standing and/or dancing for extended lengths of time is expected at some performances and is noted on our website and printed show materials. If you prefer not to stand and/or dance at these performances, it is suggested you purchase tickets in the front of the balcony to obtain a clear view of the stage.

Are your theaters and other facilities available for rent?

Yes. Luther Burbank Center for the Arts has a variety of spaces for rent, ranging from our spacious auditoriums to intimate meeting rooms. Visit the Rentals section of our website to view space available, prices, and contact information.

How can my company sponsor a show or advertise in your patron program?

If you would like to become a sponsor or advertiser, please email Karen Pinomaki, Business Partnerships and Community Rentals Coordinator, or call 707.800.7526.