COVID-19 UPDATES

Covid-19 Health & Safety Information

Spanish translation coming soon.

Updated September 20, 2021

Current requirements:

  • All patrons attending main theater events must wear a mask and show either proof of vaccination or proof of negative Covid-19 test results taken within 72 hours prior to event.
  • All patrons attending any indoor event must wear a mask.

In addition, while the mask mandate is in effect, we will not be allowing eating or drinking in the theater, including water. Please utilize our lobby or outdoor plaza areas when consuming beverages or eating.

Please do not attend an event if you are experiencing any unexplained, Covid-19 related symptoms as listed here on the CDC website, or if you have had recent close contact with an individual who is confirmed as having Covid-19.

Our policies are subject to change based on California Department of Public Health, Sonoma County health guidelines, and industry standards.

For complete details and frequently asked questions read the information below.

Guest Entry Policy

  • All guests for a main theater event are required to present documentation (printed or digital) to LBC staff before entering the building showing proof of vaccination, or proof of a negative Covid-19 PCR test taken within 72 hours before an event starts. For more details visit our FAQs.
  • Matching photo ID will be required for adults 18 and over. Patrons under 18, accompanied by an adult, will not need to provide proof of ID when presenting negative test results or proof of vaccination. Acceptable forms of photo ID are notated in our FAQs.
  • All guests must wear a mask (following CDC guidelines: covering nose and mouth) at all times indoors regardless of vaccination status, except in designated eating and drinking areas. If you do not have a face covering, LBC will provide one to wear prior to entering the facility.
  • Please be advised that it is the responsibility of the ticket purchaser to communicate these policies to whomever they may be providing tickets.

Patrons who do not comply with the above guidelines will be denied entry or be asked to leave the theater.

Refund requests pertaining to Covid-19 policies must be made two-weeks prior to the show. We will try to be as flexible as possible during these challenging times, offering a refund, credit to your account or a tax deductible donation.

Additional Covid-19 Health & Safety Information

In addition to our normal practices, LBC has trained Covid-19 safety compliance officers, frequent cleaning and disinfecting of high frequency surface areas such as seats, increased availability of hand sanitizer, and increased air circulation, filtration, and UV sanitization.

We thank you in advance for your cooperation in helping us to create a safe and enjoyable experience for all.

Luther Burbank Center’s GBAC certification

Touchless Experiences
• Mobile ticket delivery to your phone or Print at Home for advance ticket purchase will be available.
• Contactless ticket scanning will allow for efficient and seamless entry.
• Patron program books may be viewed digitally prior to and during most events.
• Restrooms feature touchless amenities.

Enhanced Cleaning and Sanitizing
• Facility sanitation protocols will meet or exceed CDC guidelines for frequency and thoroughness throughout your visit.
• State-of-the-art electrostatic technology is used to disinfect all surfaces, even those you can’t see, including theater seating.
• Hydrostatic-sprayers are used to neutralize airborne contaminants.
• Frequently touched surfaces are cleaned with EPA-approved disinfectants before, during, and after every performance. Special attention is paid to door handles, handrails, and armrests in the spaces where audiences gather.
• Outdoor fresh-air exchange will be maximized; supplemented with UV disinfecting equipment and MIRV-13 filters.
• Assistive-listening devices (ALDs) sanitized with ultraviolet LEDs.
• Hand sanitizing stations available in all public areas where hand washing not available.

Concessions
Our Concessions team is specially trained in Covid-19 hygiene practices and will wear appropriate PPE while preparing and serving. Protective plexiglass barriers will be installed at all concession locations. We will accept major credit cards or cash to purchase concessions on site. Food & beverages may be consumed in the Lobby & Plaza. LBC drinking fountains will be turned off and unavailable.

Concessions are restricted to the lobby and outdoor plaza areas. Until we can safely offer concessions in the theater again, we are suspending the sale of concert cups and ask that you leave your concert cups at home.

Liability
An inherent risk of exposure to COVID-19 exists in any public place where people are present. By purchasing a ticket to a live performance at the Luther Burbank Center for the Arts, you agree that you have voluntarily assumed these risks and you voluntarily waive all claims and potential claims.  You are certifying that you are, or will be, either fully vaccinated by the performance date or will have provided a negative Covid-19 test result. In addition, you will wear a mask at all times when in the building and outside when social distancing cannot be maintained. This is in accordance with the guidelines set by the State of California; as these guidelines change, our policies and protocols will adjust accordingly.

Resources

Frequently Asked Questions

What masks or face coverings are allowed?

All guests must wear a mask following CDC guidelines (completely covering the nose, mouth, and under the chin) at all times indoors regardless of vaccination status, except in designated eating and drinking areas. If you do not have a face covering, LBC will provide one to wear prior to entering the facility.

Neck gaiters, bandanas, and face coverings containing valves, mesh material or holes are not acceptable.

What is considered “fully vaccinated?”

Along with a valid ticket, guests will need to be fully vaccinated with either a 2 dose vaccine series (Pfizer, Moderna, Serum Institute of India, Sinovac-CoronaVac, Sinopharm, or AstraZeneca-SK Bio) or the single dose series (Johnson & Johnson/Janssen) in order to attend a show and must show proof of vaccination at their time of entry into the theater. “Fully vaccinated” means the performance date you are attending must be:

  • at least 14 days after your second dose of an FDA or WHO authorized two dose Covid-19 vaccine (Pfizer, Moderna, Serum Institute of India, Sinovac-CoronaVac, Sinopharm, or AstraZeneca-SK Bio)
  • at least 14 days after your single dose of an FDA or WHO authorized single dose Covid-19 vaccine (Johnson & Johnson/Janssen).

What can I use to show proof of vaccination?

  • COVID-19 Vaccination Record Card (issued by the Department of Health and Human Services Centers for Disease Control & Prevention or World Health Organization Yellow Card) which includes name of person vaccinated, type of vaccine provided and date doses administered); OR
  • A printed copy of a vaccination card (front and back) as a separate document; OR
  • A photo of your vaccine card (front and back) stored on a phone or electronic device; OR
  • Documentation of vaccination from a healthcare provider; OR
  • Digital record that includes a QR code that when scanned by a SMART Health Card reader displays to the reader client name, date of birth, vaccine dates and vaccine type.

 

See resources for more information to get your California QR code

What negative Covid-19 tests results are accepted if I am unvaccinated and how can I show test result proof?

The documentation of a negative test must meet the following three (3) requirements:

  1. The test result must be a PCR Covid-19 test (sometimes referred to as a molecular test), or an Antigen Covid-19 test (rapid) conducted by a laboratory. No at-home testing is permitted.
  2. The test result must be negative and from a test conducted within 72 hours for PCR or 24 hours for Antigen (rapid) of the scheduled start time of the performance. No at-home testing is permitted.
  3. The test result can be printed or digital (including an email or text message from the test provider displayed on a phone or electronic device), and must clearly reflect the name of the guest, the date of the test, the type of test performed, and the negative test result.


See resources for more information.

What are acceptable forms of identification?

  • U.S. State Issued Driver’s License or Identification Card
  • U.S Passport or U.S. Passport Card
  • Permanent Resident Card
  • School ID Card with a Photograph
  • Form I-197, U.S Citizen ID Card
  • Form I-179, Identification Card for Use of resident Citizen in the United States

What are Covid-19 policies for children attending performances?

  • Children and those who are unable to receive a vaccine are still required to produce a negative test.
  • Children under 2 are not required to wear a mask. Children 2 and older are required to wear a mask.

Will the venue be making copies or records of any documentation?

No. Our staff will review the documentation you provide, but will not require or retain any duplicates. Please be prepared to show required documentation every time you attend an event in the main theater.

I am ineligible to be vaccinated or have chosen not to be vaccinated. Am I able to attend a performance?

Yes. There are many reasons why our guests may be unvaccinated and nothing in this policy requires any guest to provide documentation of vaccination. Fully vaccinated guests have the option but not the obligation to furnish documentation of vaccination status instead of providing verification of a recent negative Covid-19 test. There will not be separate sections for unvaccinated or vaccinated guests.

I am fully vaccinated or had a recent negative Covid-19 test. Am I still required to wear a face covering?

Yes. Per State & Local Guidelines, Face coverings are required for all guests age 2 and over, in any indoor setting. Based on guidance from health authorities, face coverings must completely cover each person’s nose, mouth and chin. Neck gaiters, open-chin triangle bandanas and face coverings containing valves, mesh material or holes are not acceptable alternatives. Face shields may be considered for members of the public who cannot wear a face covering due to a medical condition or other exemption. Exemptions include:

  • Persons who are actively eating and/or drinking
  • Persons who are specifically exempted from wearing face coverings pursuant to other CDPH guidance.

Why can’t I bring my drink into the theater?

While the mask mandate is in effect, concessions are restricted to the lobby and outdoor plaza areas. Until we can safely offer concessions in the theater again, we are suspending the sale of concert cups and ask that you leave your concert cups at home.

What if I have further questions?

Please contact our Patron Services Team for further assistance. Office hours are Tuesday – Saturday from 10am-6pm and can be reached at 707.546.3600. Offices are also open 2 hours prior to show time when performances take place on Sundays and Mondays.

Owned and operated by the Luther Burbank Memorial Foundation, a 501(c)(3) non-profit organization (Tax ID #94-2581084). | Designed by Schipper Design | Built & Maintained by Inbound Design
Call Box Office
707-546-3600