Frequently Asked Questions
How can I cancel my order or reduce my tickets?
Be sure to check your school calendar before registering for one of our School Shows or Professional Development programs. We do our best to schedule around the many teacher in-service days, holidays, and shortened days for all of the schools within the five counties we serve, but often we may not be aware of specific school or district no-school days.
If you must cancel an order, we encourage you to do so as soon as possible. The deadline for cancellations for School Shows is a full 21 days before the date of the show, which does not include the show date. For Professional Development, the deadline is 5 business days prior to the workshop. We must have your cancellation in writing by this time, whether by fax, by email, mail, or in-person. This same policy applies to reducing the number of your seats. Failure to cancel within these deadlines may affect future bookings.
For Artists in the Schools programs, because we work with you to schedule classroom visits, we do not accept cancellations or reductions.
How can I add seats to my School Show order?
We encourage you to add seats as soon as you know of the increase. To ensure that your changes are mapped on our seating chart and your entire group can sit together, your changes should be received in writing a full 21 days before the show date. If you add seats after this point, the extra seats may not be located with the rest of your group. Note the extra seats with your name, school, and order number and send it to us by fax, by email, by mail, or in-person. We may not be able to accommodate large numbers of additional seats.
Who can request an instrument from the Music for Schools instrument lending library?
How are seats assigned?
Are the Professional Development workshops you offer only for teachers?
Our innovative Professional Development workshops are intended for teachers, administrators, pre-service teachers, artists, high education students, and all who want accessible, creative teaching strategies for integrating the arts into their curriculum.
Our school can’t afford your programs. Do you provide any financial assistance?
Through our ArtReach program, we provide free and discounted tickets to our School Shows. We also provide Bus Fund grants to help offset transportation costs. You can learn more about these programs and apply here.
How do I apply for the Bus Fund, and how much of an award can I get for my field trip?
The amount we are able to award depends on group size, Title One status, and availability. Qualification requires full payment by the due date on your invoice. Apply here. Funds are limited and are awarded on a first come first served basis.
How can I enrich our field trip while we are at LBC?
Extend your field trip with a tour of our Sculpture Garden with a trained docent! The Sculpture Garden currently features Thousand Ways, an exhibit by lead artists David Duskin + Darling Gonzalez, in collaboration with Petaluma River Park.
Join us after a School Show for a guided journey through Duskin’s and Gonzalez’ unique work. Specially trained docents will take your group (up to 150 students) on a walking tour to learn about this bold and playfully interactive exhibit, The artists invite you and your students to walk, sit, look, and play with the mini versions of the sculpture at the picnic tables. Once you decide on a new way to arrange the small pieces, the artists will return at a future date to rearrange the corresponding big pieces. As the art changes, it bring us all a fresh experience.
Tours last approximately 20 minutes and begin 15 minutes after school shows. Advanced registration is required. Sign up online when applying for a School Show. Contact Chrystie Prokopakis for more information or to sign up by email or phone, at 707.800.7504.
In addition to the sculptures around the campus, you will also find two-dimensional artwork in the lobby and Fireside Room (if available). Our self-guided tour map makes it easy to explore our outdoor sculptures with your students. We also have a rotating exhibit of student art in the second floor corridor leading to our administration offices, which rotates quarterly. For more information on exhibiting student artwork, contact Tracy Sawyer by email or phone at 707.800.7529.
How can I get my student’s artwork exhibited?
We are excited to show off student art work! The display changes quarterly. Contact Tracy Sawyer, Education & Outreach Manager, at 707.800.7529 or email to learn more about scheduling your students’ work.
How can my special needs students be accommodated?
Our programs are open to patrons of all abilities. We have transfer seats, hearing devices, and wheelchair platforms available. Please note your needs on your ticket order form so we can be sure to offer you the best solution. For special needs that come up on a show day, see the Education Programs staff at the information table in the center of the lobby for assistance.
How can I plan for the day of the performance?
You will receive an email with a seating chart seven days before the show via email. You can also view a map and seating chart here.
We do not issue individual tickets.
Plan to arrive 20 minutes prior to show time to allow for seating.
Parking is free. We ask buses to utilize the south entrance.
If we bring our lunches, is there a place where we can eat?
We can accommodate groups who want to stay for lunch or snack. We encourage groups to eat outside off our main lobby, but we can also make other accommodations as necessary, such as for inclement weather. Check with LBC staff on the show day for availability.
How can I prepare my students to come to the theater?
Our Set the Stage program offers teachers free, online, quality preparation materials for our School Shows. Here and on each School Shows individual webpage, you’ll find a study guide, talking points for classroom discussion with context and background for each topic, plus information about theater etiquette and an activity to engage students’ interest.
My chaperone needs to bring a young child. What is your policy?
We understand the occasional need for drivers to bring children younger than school age. Please be aware that every person in the theater must have an assigned ticketed seat. Please call in advance or check with the ECE staff at the lobby table to learn about seat availability. Chaperones with infants or toddlers are always welcome to use our lobby without purchasing a ticket.
Terms & Conditions
Please read carefully prior to making reservations and communicate to chaperones:
- Applications are available online at lutherburbankcenter.org/education for online submission.
- Applications are a request for seats only and not a guarantee of admission. Admission is based on availability.
- Applications are confirmed by email as specified when application is submitted. If we cannot fill your request, we will contact you by email.
- Payment by credit card or check, made payable to Luther Burbank Center for the Arts, is due 30 days from receipt of application.
- Payments overdue by 30 days or more past an event may be subject to an additional processing fee of 20% per invoice with a $5 minimum charge.
- Failure to cancel within stated deadlines may affect future bookings.
- For Professional Development events: All changes and cancellations must be submitted in writing five (5) business days prior to your event. No refunds issued after this deadline. Lack of payment is not considered cancellation.
- For School Shows:
- Intended for school groups of 10 or more.
- All changes and cancellations must be submitted in writing and received three full weeks (21 days) prior to show date. Failure to cancel may affect future bookings. No refunds issued after this deadline. Lack of payment is not considered cancellation.
Thank you for your cooperation!
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Questions or comments? Our Education & Community Engagement staff is here to help.
|For questions about….||Please contact…|
School Shows & Classroom Connections
Education Operations & Services Supervisor
|Master Classes & Student Clinics
Music for Schools
Community Partnerships Supervisor
|Artists in the Schools
|Mariachi Ensemble||José Soto
Associate Director of Education & Community Engagement
50 Mark West Springs Road
Santa Rosa, CA 95403
Open Tuesday – Saturday
10:00 AM – 6:00 PM
Opens 2 hours before performance on Sundays and Mondays
BOX OFFICE CLOSED HOLIDAYS
New Year’s Day – January 1
Martin Luther King Jr. Day – Third Monday in January
President’s Day – Third Monday in February
Memorial Day – Last Monday in May
Juneteenth – June 19
Independence Day – July 4
Labor Day – First Monday in September
Thanksgiving Day – Fourth Thursday of November
Christmas Day – December 25