Frequently Asked Questions

How can I cancel my order or reduce my tickets?

Be sure to check your school calendar before registering to one of our School Shows or Professional Development.  We do our best to schedule around the many teacher in-service days, holidays, and shortened days for all of the schools within the five counties we serve, but often are not aware of specific school or district no-school days.

If you must cancel an order, we encourage you to do so as soon as possible.  The deadline for cancellations for School Shows is a full 21 days before the date of the show, which does not include the show date, and for Professional Development is 5 business days prior to the workshop.  We must have your cancellation in writing by this time, whether by fax, by email, mail, or in-person.  This same policy applies to reducing your seats.  Failure to cancel within these deadlines may affect future bookings.

For Artists in the Schools, we work with you to schedule classroom visits and do not accept cancellations or reductions.

How can I add seats to my School Show order?

We encourage you to add seats as soon as you know of the increase.  To ensure that your changes are mapped on our seating chart and your entire group can sit together,  your changes should be received in writing a full 21 days before the show date.  If you add seats after this point, the extra seats may not be located with the rest of your group.  Note the extra seats with your name, school, and order number and send it to us by fax, by email, by mail, or in-person.  We may not be able to accommodate large numbers of additional seats.

Who can request an instrument from the Music for Schools instrument lending library?

Are the Professional Development workshops you offer only for teachers?

Our innovative Professional Development workshops are intended for teachers, administrators, pre-service teachers, artists, students, and all who want accessible, creative teaching strategies for integrating the arts into their curriculum.

Our school can’t afford your programs. Do you provide any financial assistance?

Our ArtReach program provides free and discounted tickets to our School Shows. We also provide Bus Fund grants to help offset transportation costs.  You can learn more about these programs and apply here.

How do I apply for the Bus Fund and how much of an award can I get for my field trip?

The amount we are able to award depends on group size, Title One status, and availability. Qualification requires full payment by the due date on your invoice. Apply here.  Funds are limited, and are awarded on a first come first served basis.

How can I enrich our field trip experience?

Extend your field trip by touring our Sculpture Garden with a specially trained docent! The Sculpture Garden features “Root 101,” an exhibit by Bruce Johnson
comprised of colossal wood sculptures made from salvaged old growth redwood. Students are able to learn about these numerous pieces from specially trained docents set to take your group on a walking tour. Join us after a School Show with a group of up to 150 people for a guided journey through Johnson’s unique work. Tours last approximately 20 minutes and begin 15 minutes after school shows. Advanced registration is required. Sign up online when applying for a school show or contact Chrystie Prokopakis by email or phone at 707.800.7504 or  for more information.

In addition to the sculpture around the campus, you will also find two-dimensional artwork in the lobby and Fireside Room (if available). Our self-guided tour map makes it easy to explore our outdoor sculptures with your students.   We also  have a rotating exhibit of student art in the second floor corridor leading to our administration offices, which rotates quarterly. For more information on exhibiting student artwork, contact Tracy Sawyer by email or phone at 707.800.7529.

How can I get my student’s artwork exhibited?

We are excited to show off student art work! The display changes quarterly. Contact Tracy Sawyer, Education & Outreach Manager, at 707.800.7529 or email to learn more about scheduling your students’ work.

How can my special needs students be accommodated?

Our programs are open to patrons of all abilities. We have transfer seats, hearing devices, and wheelchair platforms available. Please note your needs on the order form so we can be sure to offer you the best solution. For special needs occurring on a show day, see the Education Programs staff at the table in the center of the lobby for assistance.

What can I expect the day of the performance?

Parking is free. Plan to arrive 20 minutes prior to show time to allow for seating. You will receive a seating chart seven days before the show via email. We do not issue individual tickets.  We ask buses to utilize the south entrance. A map is sent with seating charts, and is also available here.

If we bring our lunches, is there a place where we can eat?

We can accommodate groups who want to stay for lunch or snack. We encourage groups to eat outside off our main lobby, but we can also make other accommodations as necessary, such as inclement weather.  Check with LBC staff on show day for availability.

How can I prepare my students to come to the theater?

Our Set the Stage program offers teachers the ability to easily access quality preparation materials for free online for our School Shows. Here and on each School Shows webpage, you’ll find a study guide, talking points for classroom discussion with context and background for each topic plus information about theater etiquette, and an activity to engage students’ interest.

My chaperone needs to bring a young child. What is your policy?

We understand the occasional need for drivers to bring non-school-aged children. However, please know that every person in the theater must have an assigned (ticketed) seat. Please call in advance or check with the  Education staff at the lobby table to learn seat availability. Chaperones with infants or toddlers are always welcome to utilize our lobby without purchasing a ticket.

Terms & Conditions

Please read carefully prior to making reservations and communicate to chaperones:

  • Applications are available online at for online submission.
  • Applications are a request for seats only and not a guarantee of admission. Admission is based on availability.
  • Applications are confirmed by email as specified when application is submitted. If we cannot fill your request, we will contact you by email.
  • Payment by credit card or check, made payable to Luther Burbank Center for the Arts, is due 30 days from receipt of application.
  • Payments overdue by 30 days or more past an event may be subject to an additional processing fee of a minimum of $5 up to 20% per invoice.
  • Failure to cancel within stated deadlines may affect future bookings.
  • For Professional Development events: All changes and cancellations must be submitted in writing 5 business days prior to event. No refunds issued after this deadline. Lack of payment is NOT considered cancellation.
  • For virtual School Shows:
    • Intended for school groups of 10 or more.
    • All changes and cancellations must be submitted in writing and received three full weeks (21 days) prior to viewing date. Failure to cancel may affect future bookings. No refunds issued after this deadline. Lack of payment is NOT considered cancellation.
    • Payment by check, made payable to Luther Burbank Center for the Arts, or credit card is due 30 days from receipt of application.
    • Payments overdue by 30 days or more past an event may be subject to an additional processing fee of a minimum of $5 up to 20% per invoice.

Thank you for your cooperation!

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Contact Us

Questions or comments? Our Education & Community Engagement staff is here to help.

For questions about…. Please contact…
School Shows & Classroom Connections
Chrystie Prokopakis
School and Family Coordinator
Master Classes & Student Clinics
Music for Schools
Professional Development
Summer Camps
Tracy Sawyer
Community Engagement Coordinator
Artists in the Schools
Online Resources
Hannah Keefer
Curriculum Specialist
Mariachi Ensemble José Soto
Music Specialist
Community Connections
General Questions
Melanie Weir
Associate Director of Education & Community Engagement

Ashleigh Worley
Director of Education & Community Engagement

Owned and operated by the Luther Burbank Memorial Foundation, a 501(c)(3) non-profit organization (Tax ID #94-2581084). | Designed by Schipper Design | Built & Maintained by Inbound Design
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