Covid-19

The health & safety of our guests, artists, staff, and volunteers is our top priority. Because Covid restrictions are subject to change, please check individual artist event pages on our website to review the information required to attend each show.

Parking

Convenient, onsite parking is included with your ticket purchase.

Restrooms

Restrooms are located on the main floor and balcony levels. Additional restrooms are available in the Atrium.

Concessions

Concessions services are available one hour before showtimes and during intermission (when applicable). Drinks are allowed in the theater using a concert cup.  Check out our new concessions menu, featuring local brands and businesses, available through our new partnership with local provider, Morris Distributing.

Photography & Recording

For most performances, as required by the artists, there is no photography or recording allowed. In the interest in the safety, security, and comfort of all patrons, Selfie Sticks are not allowed inside the building, including at performances. Please be considerate of other audience members and help us by adhering to these rules.

Concierge Desk

Located near the North Entrance of the lobby, the Concierge Desk is your “go-to” spot for information:

• Pick up will call tickets for late arrivals after the box office is closed.
• Sign out and return Assisted Listening Devices.
• Gather information on how you can help support the LBC and the benefits you’ll receive in return.
• Ask questions about the Center and upcoming shows.
• Contact a front-of-house manager.
• Access a landline to call a taxi or make an emergency phone call.

Children

We are committed to providing quality experiences for audience members of all ages. Our feature performances (generally with an 8pm start time) are designed for adults; children under the age of five are not permitted. Please check with a Patron & Member Services representative prior to purchasing tickets for possible exceptions to this policy. Family events with afternoon and early evening start times are suited for children and recommended for children ages 3-12. Everyone entering the theater, regardless of age, is required to have tickets. For the Clover Sonoma Family Fun Series performances, and selected other family performances, lap passes are available for children under 2 years of age. As a courtesy to all audience members, we ask parents and guardians to please remove children who may be disturbing others in the theater.

Membership

Members receive advance notice of new shows, early purchase opportunities, drink tickets, invitations to special events. You membership helps support critical Education and Community Engagement programs, which serve more than 50,000 North Bay students and adults each year. Once you are a member, you will receive emails with advance notification of upcoming performances and the member password required to purchase tickets before the general public. For more information or to become a member, click here or call the Patron & Member Services Office at 707.546.3600.

Opening Acts

Many performances have an opening act that performs prior to the headline entertainment. When possible, this information is noted on the web page for this performance at lutherburbankcenter.org. Performances titled “An Evening with. . .” generally do not have an opening act. If you have questions about whether an opening act will appear, please contact the Patron & Member Services Office at 707.546.3600.

Theater Etiquette

Performances start promptly at their scheduled time. Please arrive with plenty of time to park and find your seat. Latecomers and those who leave their seats during a performance will be seated at the first appropriate pause in the program, as determined by house staff and performers. Please remember to silence all electronic devices before entering the theater.

We ask that you be respectful of others and behave in an appropriate manner related to the performance you are attending. It is never permissible to stand in any aisle space. Ushers and security representatives are available should you need assistance.

Patrons who engage in illegal activities, are intoxicated, or are otherwise disruptive (including heckling, public nudity, and smoking in non-designated areas) will be escorted from the property without refund. Shoes and shirts are required at all events.

Scents

Many people are allergic to scents. Out of consideration for your fellow audience members, please refrain from wearing perfume and cologne.

Questions or Concerns

Please see a house manager or volunteer usher if you have any concerns during a performance. General information about upcoming shows and events is available at the Patron & Member Services Office and online here. Share your comments and let us know how you enjoyed the show by emailing us or by contacting us on social media.