Venue Information & Policies

Parking
Convenient onsite parking is included with your ticket purchase.

Restrooms
Restrooms are located on the main floor and balcony levels. Additional restrooms are available in the East Atrium.

Backstage
No one is allowed backstage prior to, during, or after any performance without proper authorization and identification.

Photography & Recording
For most performances, as required by the artists, there is no photography or recording allowed. Please be considerate of other audience members and help us by adhering to these rules.

Selfie Sticks
In the interest in the safety, security, and comfort of all patrons, Selfie Sticks are not allowed inside the building, including at performances.

Children
We are committed to providing quality experiences for audience members of all ages. Our feature performances (generally with an 8pm start time) are designed for adults; children under the age of five are not permitted. Please check with a Patron & Member Services representative prior to purchasing tickets for possible exceptions to this policy. Family events with afternoon and early evening start times are suited for children and recommended for children ages 3-12. Everyone entering the theater, regardless of age, is required to have tickets. For Family Fun Series performances, and selected other family performances, lap passes are available for $2 for children under 2 years of age. As a courtesy to all audience members, we ask parents and guardians to please remove children who may be disturbing others in the theater.

Refreshments
Concessions services are available one hour before show times and during intermission (please note: not all performances have a scheduled intermission). Bottled water and beverages served in our Concessions Cups (available for purchase at the Concessions stands in the lobby) may be enjoyed in the theater. The cup is yours to keep, and may be used at future performances. All other food and beverages are prohibited in the theater.

Membership
Members receive advance notice of new shows, early purchase opportunities, drink tickets, invitations to special events, and help support critical Education Through the Arts programs serving over 36,000 North Bay children each year. Advance notification of upcoming performances and the member password required to purchase tickets before the general public will be provided by email. For more information or to become a member, click here or call the Patron & Member Services Office at 707.546.3600.

Opening Acts
Many performances have an opening act that performs prior to the headline entertainment. When possible, this information is noted on the web page for this performance at lutherburbankcenter.org. Performances titled “An Evening with. . .” generally do not have an opening act. If you have questions about whether an opening act will appear, please contact the Patron & Member Services Office at 707.546.3600.

Theater Etiquette
Performances start promptly at their scheduled time. Please arrive with plenty of time to park and find your seat. Latecomers and those who leave their seats during a performance will be seated at the first appropriate pause in the program, as predetermined by house staff and performers. Please remember to silence all electronic devices before entering the theater.

We ask that you be respectful of others and behave in an appropriate manner related to the performance you are attending. It is never permissible to stand in any aisle space. Ushers and security representatives are available should you need assistance.

Patrons who engage in illegal activities, are intoxicated, or are otherwise disruptive (including heckling, public nudity, and smoking in non-designated areas) will be escorted from the property without refund. Shoes and shirts are required at all events.

Scents
Many people are allergic to scents. Out of consideration for your fellow audience members, please refrain from wearing perfume and cologne.

Restrooms
Restrooms are located on both the main floor and balcony levels. Additional restrooms are available in the Arts Center’s east mall.

Questions or Concerns
Please see a house manager or volunteer usher if you have any concerns during a performance. General information about upcoming shows and events is available at the Patron & Member Services Office and online here. Share your comments and let us know how you enjoyed the show by writing us at patronservices [at] lutherburbankcenter [dot] org, or by contacting us on social media.